Here at Flowers by Tracey we take great pride in the quality and freshness of our blooms. Flowers are fragile, perishable products and they will react to indoor environments as well as external weather conditions. Once dispatched for delivery, a number of changes in their surroundings can result in a reduced life span for our cut flowers that is out of Flowers by Tracey’s control.
Included with all of our deliveries is a “Caring For Your Flowers” Card. These simple care instructions must be followed thoroughly to get the longest life span out of your blooms.
Most flowers on average last between 3 and 5 days. Should your flowers perish within one (1) day of the delivery date and time and we are satisfied that all care instructions provided have been followed, Flowers by Tracey are happy to resend replacement flowers at our expense. Any dissatisfaction with the freshness of the flowers or quality of the products must be communicated to us within 24 hours of delivery by calling us on 0429 808 718 or emailing us at firstname.lastname@example.org
IMPORTANT: Flowers by Tracey also reserves the right to request photos or images of the original flowers or products (sent by text or email) within 24 hours of the delivery date. This is a standard request by florists in the event of customer complaints. Flowers by Tracey reserve the right to refuse a refund or replacement. All images sent will be compared to the photos taken at our work room / studio before leaving the premises, as well as with the courier's photos at the time of delivery. We also appreciate the images as it helps to inform growers/suppliers what has happened to their products they have provided us with. In some cases, the original flowers/products may need to be returned to Flowers by Tracey within 24 hours of the delivery date.
If a cancellation is made before 5 PM the business day prior to delivery, an amount, minus a 50% fee of the total amount (including the add-on gifts and delivery fee), will be refunded back to the customer via the same payment option used (through PayPal or on to the same credit card).
No cancellations will be accepted on the day of delivery under any circumstances. All flower arrangements are bespoke with the fresh produce purchased from market/wholesalers early in the morning. The arrangements are then made fresh. The courier is automatically booked at the time the order is placed, and the flowers are most likely already delivered or in transit.
No cancellations will be accepted for a Flower Subscription. For further details regarding our subscription policy, please refer to the information under Flower Subscriptions.
On extremely rare occasions, despite our best efforts, flowers and gifts arrive at their destination damaged. If this occurs, please contact us immediately on 0429 808 718. Flowers by Tracey accepts no responsibility for the damages if no contact is made within the first 3 hours of receiving the flowers/gifts.
IMPORTANT: Flowers by Tracey reserves the right to request photos or images of the damaged flowers/products to compare with the delivery driver’s photo as well as our own photos. If necessary you may also be requested to return the original product at your own expense for further assessment.
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