Delivery is only available Monday - Friday and deliveries must be booked by 10 AM for Same Day Delivery (anytime delivery).
Delivering to the following suburbs:
Deliveries will be made at anytime from 2 PM to 5 PM for businesses and 2 PM to 7 PM for residential. Deliveries may be completed after these hours due to unforeseen circumstances.
Deliveries on Valentine's Day and Mother's Day will be made at anytime up until 9 PM due to the volume of orders received. Deliveries may be completed after these hours due to unforeseen circumstances.
Delivery is available to addresses that are within the above suburbs. No deliveries more than approximately 3 km out of the suburbs listed will be accepted. If the recipient is at an address more than approximately 3 km out of our delivery zone, the customer will be contacted. We may still be able to send flowers/gifts to a person that is located in a suburb that is not listed above for a slightly higher delivery fee. You can find out by contacting us on 0429 808 718 or email@example.com In some cases, when an order has not been created, a refund, minus a $10 Administration fee, will be given.
Our delivery zone is spreading wider as we grow, so always ask as we might just be able to deliver it!
The flowers/gifts delivered will be left at a safe place if no one is there to collect. It is the customer's responsibility to make sure that someone is able to accept the flowers on the day of delivery before placing an order. We can not accept responsibility for any orders which are lost or stolen when left unattended.
If the address given is unsafe (ie aggressive dog at property entry), or entry is inaccessible (ie locked gate) an attempt to contact you will be made. If we cannot contact you the flowers will be returned, and a $30 fee will be charged to cover the cost of courier return, redelivery and administration. The same flowers will be redelivered by the end of the next business day, providing access is available and safe.
If a wrong address is provided by the sender, and we are notified while the flowers are in transit, a $30 fee may be charged to cover the cost of courier return, redelivery and administration. The same flowers will be redelivered by the end of the next business day. We cannot accept responsibility if an incorrect or invalid delivery address is given to us and the flowers are left at the incorrect address.
We need clear instructions on where delivery is to be (ie Reception area, offices, contact person). Flowers by Tracey is not responsible for orders not collected by the recipient on the delivery day from reception or office areas at a business.
No Time Sensitive deliveries for Same Day deliveries (see Time Sensitive Deliveries).
A delivery to a school address is best ordered in advance to guarantee delivery before 2:30 PM.
If a delivery does not specify the name of a business or school it will be regarded as a residential address and delivered anytime up until 7 PM.
Saturday deliveries can at times be accommodated, providing adequate notice (no less than 72 hrs) is given, and only if it is possible for us to complete. To inquire about a delivery on a Saturday, you will need to email us at firstname.lastname@example.org We do not deliver on Sundays or Public Holidays.
Flowers/Gifts delivered with alcohol will only be left with an adult over the age of 18 years. ID must be shown upon request. If there is no one over the age of 18 years to collect the delivery, the flowers will be returned to Flowers by Tracey and redelivered by the end of the next business day. A member of Flowers by Tracey will try to contact you and a $30 fee will be charged for courier return and redelivery.
Flowers/Gifts with alcohol will not be left unattended if no one is able to receive them. They will be redelivered by the end of the next business day. A member of Flowers by Tracey will try to contact you and a $30 fee will be charged to cover the cost of courier return, redelivery and administration.
Alcohol can only be purchased as an additional gift with flowers or other gifts. No more than 2 litres of alcohol is permitted with each delivery of flowers or gifts.
A specific delivery time can be requested directly with Flowers by Tracey by calling 0429 808 718 or emailing email@example.com The order cannot be placed through the website. Please note that although we will do our best to fulfil your request, it unfortunately cannot be guaranteed. Time sensitive deliveries may also incur an additional fee of $15.00 to the suburbs listed above.
Please contact us directly as soon as possible for funeral service delivery on 0429 808 718 or email firstname.lastname@example.org
It is best to place orders for Time Sensitive Deliveries as early as possible, preferably with 48hrs notice to help us organise a courier.
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