Same-Day Delivery
Order by 10am, Thursday and Friday, for same-day delivery (unless sold out). Please note we are closed on Sunday to Wednesday. For Saturday and time-sensitive deliveries, please call us. Note: A surcharge applies for time-sensitive deliveries, Valentine's Day, and Mother's Day.
Delivering to the following suburbs:
Delivery Times
Please note, deliveries may be completed after these hours due to unforeseen circumstances.
Please order deliveries to cafes or schools in advance. If a delivery does not specify the name of a business or school, it will be treated as a residential address and delivered anytime up until 7 PM. We do not deliver on Sundays or public holidays.
Time-Sensitive Deliveries
For time-sensitive deliveries, please call us at 0429 808 718. Requests for specific delivery times in the "Special Delivery Instructions" section at checkout cannot be accepted. Surcharges may apply.
Valentine's Day & Mother's Day Deliveries
We'll do our best to deliver early, but due to high order volumes, deliveries will be made from 10 AM until 8 PM. Please note, deliveries may be completed after these hours due to unforeseen circumstances.
Delivery Responsibility
If no one is home, we'll leave your flowers/gifts in a safe place. Please ensure someone can accept the delivery on the scheduled day. We aren't responsible for orders that are lost, stolen, or damaged when left unattended. The recipient will receive a text notification with the provided number informing them of the delivery.
Delivery Issues
If the address is unsafe (e.g., aggressive dog) or inaccessible (e.g., locked gate), we'll attempt to contact you or the recipient. If we're unable to reach anyone, the flowers will be returned, and a $30 fee will apply for courier return, redelivery, and administration. The same flowers will be redelivered by the end of the next business day, provided access is safe and available.
Incorrect Address
If a wrong address is provided and we're notified while the flowers are in transit, a $30 fee may be charged for courier return, redelivery, and administration. The same flowers will be redelivered by the end of the next business day. We cannot accept responsibility if an incorrect or invalid delivery address is given, and the flowers are left at the incorrect address or accepted by the occupants of the property.
Delivery Instructions
Please provide clear instructions on where the delivery should be made (e.g., reception area, specific offices, contact person). Flowers by Tracey is not responsible for orders not collected by the recipient on the delivery day from reception or office areas at a business.
Flowers/gifts with alcohol will only be left with an adult over the age of 18. ID must be shown upon request. If no one is home to receive the delivery, it will be left unattended. We are not responsible for orders that are lost, stolen, or damaged when left unattended. The recipient will receive a text notification with the provided number informing them of the delivery.
Alcohol can only be purchased as an additional gift with flowers or other gifts, and no more than 2 liters of alcohol is permitted per delivery.
A surcharge applies for time-sensitive orders. To request a specific delivery time, please call Flowers by Tracey at 0429 808 718 during business hours (Monday to Friday) or 10 AM - 12 PM on Saturday. While we will do our best to accommodate your request, it cannot be guaranteed due to unforeseen circumstances.
For funeral service deliveries, please contact us as soon as possible at 0429 808 718 or email hello@freshflowersbytracey.com.au.
To ensure timely delivery, please place time-sensitive orders as early as possible, preferably with 48 hours' notice.
At Flowers by Tracey, your satisfaction is our top priority. We’re committed to using the freshest seasonal blooms and high-quality products in all our arrangements. Whenever possible, we source Victorian flowers to support our local farmers and ensure even greater freshness.
If you’re not completely happy with the quality of your flowers and have followed our care instructions, please get in touch with us within 24 hours of receiving your flowers. For more details about our replacement policy, please check our Returns & Refunds section.
Please note that all images on our website and social media are for reference only. Flowers, foliage, products, and gifts used in our arrangements are subject to market and seasonal availability. If an item is unavailable, we will substitute it with something of similar appearance and equal or greater value. If the substitution is significant, we will try to contact you beforehand. If we can’t reach you before delivery, we’ll proceed with the substitute arrangement to ensure your order arrives on the requested delivery date.
Quality and Freshness
At Flowers by Tracey, we take immense pride in the quality and freshness of our blooms. Since flowers are delicate and perishable, they can be affected by indoor environments and external weather conditions. Once dispatched, various factors beyond our control can impact the lifespan of our cut flowers. We strive to ensure they arrive in the best condition possible, but please be aware that their longevity may be influenced by their surroundings.
Caring for Your Flowers
With every delivery, you'll receive a "Caring For Your Flowers" card. Following these simple care instructions will help ensure your blooms last as long as possible.
On average, flowers last between 3 and 5 days. If your flowers perish within one day of delivery and you've followed our care instructions, Flowers by Tracey will gladly send replacement flowers at no extra cost. Please let us know of any concerns about freshness or quality within 24 hours of delivery by calling us at 0429 808 718.
Important Notice
Flowers by Tracey may request photos or images of the original flowers or products (to be sent via text to 0429 808 718) within 24 hours of delivery. This is a standard practice for florists when addressing customer complaints. We reserve the right to refuse a refund or replacement. All images sent will be compared to those taken at our workroom/studio and by the courier at the time of delivery. In some cases, the original flowers or products may need to be returned to Flowers by Tracey within 24 hours of delivery.
We’re sorry, but we cannot offer refunds, exchanges, or store credits for specials or clearance items and/or flowers. Thanks for your understanding!
If you cancel before 4 PM on the business day prior to delivery, we’ll issue a full refund to your original payment method.
Unfortunately, cancellations on the day of delivery cannot be accepted. Since our arrangements are custom-made with fresh produce purchased that morning, and couriers are booked automatically when the order is placed, the flowers are often already on their way or delivered by that time.
Damaged Flowers/Gifts
On rare occasions, despite our best efforts, flowers and gifts may arrive damaged. If this happens, please contact us right away at 0429 808 718. Unfortunately, we can’t accept responsibility for damages if we’re not informed within 3 hours of receiving the flowers or gifts.
Important Notice
We may ask for photos of the damaged items to compare with those taken by the delivery driver and our own records. If needed, you might also be asked to return the original product at your own expense for further assessment.
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